A Guide To Singapore Airline Inflight Wi-Fi & Internet Connection in 2024

Singapore Airlines is Singapore’s largest flagship airline company. Like most other flagships, it has an inflight Wi-Fi connection. 

While complimentary Wi-Fi offers exist, the paid options range from a minimum of 3.99 USD for 2 hours of chatting to web serving for 15.99 USD for about 3 hours which is the maximum allowance for every flight.

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Complimentary Wi-Fi

The complimentary Wi-Fi service is only offered to certain passengers travelling in VIP suites and business classes. The details for the complimentary Wi-Fi allowed are drawn in the table below:

Suites/First ClassUnlimited data time
Business Class / PPS Club members and supplementary cardholders100 MB maximum usage
KrisFlyer members in Premium Economy and Economy Class2 hours of chatting in SNS apps

For KrisFlyer passengers, the SNS services that you can use include WhatsApp, WeChat, Line, and some other additional applications listed by the airline authorities. In addition at times, certain limited-time offers, offer free Wi-Fi to other passengers.

Singapore Airlines Paid Wi-Fi plans

If you are not a passenger from one of the classes mentioned above, you won’t be able to avail yourself of the complimentary Wi-Fi plan. If you still need to access the internet, you could purchase one of the four available plans for using in-flight Wi-Fi depending on your usage and need.

While you are at it, remember that you would not be able to use the service again on the same payment on a second flight if you are a passenger for a connecting flight. In such cases, you would need to purchase the Wi-Fi again.  

The plans depending on the needs have been drawn in the table below in detail:

Chat (2 hours)Only for accessing SNS apps for chatting purposes WhatsApp, WeChat, Line, Viber, Facebook messenger, iMessage and InstaChat. Cannot be paused once started.3.99 USD
Pro (100 MB max)Anything from browsing to checking your emails within 100 MB.9.99 USD
Premium (200 MB max)If you have any heavy work to do, you can use this to a maximum of 200 MB15.99 USD
Surf (3 hours)A 3-hour opportunity to connect to the internet to surf through your browsers. Cannot be paused once started.15.99 USD

How To Connect To Singapore Airlines Complementary WiFi?

you have to follow the below steps to connect to Singapore airlines WiFi:

  • Add membership details: add your PPS Club or KrisFlyer membership details at the time of booking a flight ticket, at the airport check-in kiosk or check-in counter 
  • Firstly, turn on airplane mode
  • Turn on wifi on your device
  • Search for ‘KrisWorld’ and connect to it
  • the claim complimentary access by visiting  www.singaporeair-krisworld.com

How To connect to Singapore Airlines Paid wifi?

Follow the steps to connect to paid wifi above mentioned packages:

  • Turn off airplane mode
  • enable wifi and roaming
  • Search for ‘Aeromobile’ or ‘OnAir’ mobile network.
  • wait for an SMS. you will receive an SMS that will notify you that mobile services are available
  • You are connected now. Congratulations!
  • start using data, sending and receiving email, text and use the internet on your device

How to optimize your Wi-Fi?

The internet access provided by the airlines is very limited. The only way that you can use the most out of it is to optimize your internet usage to your advantage. Here are some of the tips that you can follow to optimize your internet:

  • Enable low data usage mode on your device.
  • Avoid data-intensive activities.
  • Do not download or upload while using the provided Wi-Fi.


Q) Can I use Zoom while using the Wi-Fi service?

If you purchase the Premium Wifi plan, you can connect to the Internet, and use Zoom. It was specifically planned to be used for working.

Q) How fast is the Wi-Fi onboard Singapore Airlines?

The downloading speed is 10 Mbps. However, depending on the number of users, and how much they are using can cause the speed to fluctuate between 6-8 Mbps.

Q) Can I stream YouTube while connected to the Wi-Fi network?

The Wi-Fi services are not heavy enough for you to use YouTube. While you can stream one or two videos on YouTube, the Internet limit will drain fast.

Q) Who are the internet service providers partnered with Singapore Airlines?

Singapore Airlines mainly employs the usage of two Wi-Fi providers onboard which depends on the model of the aeroplane. These ISPs are SITA OnAir and Panasonic. Except for the Boeing 737-800 NG fleets, all other flights are equipped with Wi-Fi from one of these two Internet Service Providers.

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